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What is a customer service rock star…

Posted on 15 November 2011 by FBiframes

Good customer service is the lifeline for a business. You can offer promotions and/or slash prices to bring in tons of new customers, however unless you can get some of those customers to come back, your business won’t be profitable for long.

Good customer service won’t separate you from the competition, you have to become a “ROCK STAR” to keep the customers coming back .

The following are a few Customer Service tips that will make you a “rock star”:

1. Know your product and how it differs from your competitors.

Why does your product blow your competitors away.

2. Answer your phone.

I have done my research online, now I want to learn about the people at the product or service provider, call me old fashioned, I pick up the phone and want to speak to someone.  (No hablas, no dinero!!!!!!)

3. Don’t make promises unless you will keep them.

I understand now what my ex-girlfriend meant when she said you’re always late for me but never for your clients. Be honest with your clients, they know that they are not your only clients but when you say you are going to do it, you better deliver.

4. Listen to your customers.

If you don’t listen and understand your client’s problem before offering your solution, you won’t get that customers business. You know personally how frustrating it is to have to explain yourself again and again…  All you have to do is Listen!!??!!

5. Deal with their complaints.

When you are the face of your business and you shrug off a customer’s complaint who does that leave to handle their complaints or questions…  That’s Right!!  Your competition.

Give the complaint your attention and then you let your client know that they are important. That is all the client wants is to feel important and get a solution to their problem!!

6. Be helpful – even if there’s no immediate profit in it.

Did you hear that… Nope– Either did your other, potential clients…

You just lost the opportunity to employ a FREE brand evangelist.  That happy client you could have helped would have shared your gesture of good-will with his friends… and all it would have taken was to make them happy and help them with their problem.

7. Everyone knows customer service… No they don’t!!!  Train your staff

At best, pay a professional to implement your customer service identity but at worst do it yourself by talking to your staff and training them in situations about good customer service.  By educating, you will empower your staff to correctly engage and make the kind of service decisions that resolves customers’ situations immediately.

8. Throw in something extra.

No I don’t mean give away something free, though of course your customer would love that.  It could be as simple as a tip to get more use out of your product or as small as a smile and a genuine thank you.  All it takes is just a little more than your customer expected.

These are just a few of the steps that we try to follow when engaging with our clients. Good customer service over time will bring in more new customers, than promotions and price slashing ever did!  So start implementing today and see if you can train your employees to be a “Customer Service Rock Star”!!!

Thank you Mayra and Maurice from New Epic Media for submitting your testimonials and feedback from your clients.

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